How to Create an I.T. Service Request Ticket for Staff and Students
Simply send an email to ACTHelpDesk@fullcoll.edu
Our system (Vivantio) will automatically convert your email into a ticket:
- You can then reply directly to any email notification from acthelpdesk@fullcoll.edu to add details, provide updates, attach files, or ask questions. All communication stays in the same ticket thread for easy tracking.
- Your assigned technician can respond in the same email chain, so you can communicate back and forth until the issue is resolved.
Best practice tip: Please limit each email/ticket to one specific topic or issue. This helps our team resolve your request faster and more accurately. Avoid combining multiple unrelated issues in one ticket.
Important note on CCs and multiple recipients: When using email, minimize CC’ing other departments (e.g., District IT) or multiple people unless necessary. Including extra parties can trigger duplicate tickets across systems due to automated replies, creating confusion and extra work. If your issue involves another department, mention it in the ticket description—our team can coordinate as needed.
*Employees: For more complex or ongoing requests, or if you prefer the full portal experience (to view all your tickets in one place), continue using the traditional login method – CLICK HERE.
Not an Academic Computing Technologies service?
Try these resources:
- Semester Lending program for student Hotspots & Laptops: Contact the Library (library.fullcoll.edu)
- DegreeWorks/SARS/Cadence/Mongoose: Contact the Counseling Department (counhelp@fullcoll.edu)
- Administrative/Registration Concerns: Contact A&R Directly (admissions.fullcoll.edu)
- MyGateway/Network/Banner: Contact the NOCCCD I.S. HelpDesk (Link Here)
- CCC Apply: Contact the CCC Systemwide Help Desk (Link Here)
- Canvas: Contact Distance Education (online.fullcoll.edu)