Academic Computing Technologies

Welcome

Academic Computing Technologies (ACT) is a comprehensive service organization that supports Fullerton College faculty, students and staff through our Technical Support Services, Desktop Services, Systems Technology Services and Instructional Services.

For more information about Student and Employee FCNet network and email accounts, please visit https://fcnet.fullcoll.edu

To contact the ACT Help Desk call 714-992-7111 or email ActHelpDesk@fullcoll.edu
To submit a Service Incident or Request, please visit https://www.fullcoll.edu/service-requests/

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Location

Fullerton College
Academic Computing Technologies
321 E. Chapman Avenue
Fullerton, CA 92832-2095
Telephone: (714) 992-7111
Fax: (714) 992-9901
Email: ActHelpDesk@fullcoll.edu

Departments

Customer Support Services

The Customer Support Services Team is responsible for the day to day management of all FCNet accounts and related resources, ACT computer labs, Cisco phones, service request routing, and Software Installation Requests. They provide training, faculty/staff technical consultations, ensures instructional software compliance, coordination of the Help Desk, and is responsible for coordination of the campus security system and the licensing verification and approval of campus software installation requests. Customer Support also coordinates and staffs three campus open computer labs.

Desktop Services

Desktop Services is responsible for the hardware and software specification, installation, configuration, and repair and maintenance of campus computers and media equipment. Additional services include computer inventory tracking, requisition support, and service request prioritization and tracking.

Network Services

Network Services administers the campus Network Infrastructure and Data Centers including: network and server operating systems; network, server, and application performance and security monitoring; Directory Services; internet access; wireless systems; Unified Communications, e-mail, messaging, voice over IP, fax over IP, printing; physical access control and video surveillance systems; switches, routers, firewalls, wireless access points, and related fiber and cabling.

Software Development

The Application Development Team works with campus organizations to acquire or develop efficient and cost effective enterprise solutions that meet instructional and administrative requirements. The team administers enterprise systems including: web space; cloud services; counseling & student support services; collaboration; database systems, and serves as the campus liaison with the college district’s Information Services department for campus data needs. Additional consultative, training, and integration services are provided.