Your IT support hub at Fullerton College
Academic Computing Technologies (ACT) is a comprehensive service organization that supports Fullerton College faculty, students and staff through our Technical Support Services, Desktop Services, Systems Technology Services and Instructional Services.
Submit an IT Service Request
Request a Staff FCNet Account
Access Office 365
Password
Remote Work Resources
Knowledge Base
Location
Building 500, Room 517
321 E. Chapman Ave.
Fullerton, CA 92832
Contact
Help Desk: 714-992-7111
Computer Lab: 714-992-7000 (Ext. 25594)
ACTHelpDesk@fullcoll.edu
Spring 2025 Hours*
Help Desk
In person (Room 517)
Mon. – Fri. 7:30 a.m. – 4:30 p.m.
Via phone/email
Mon. – Fri. 7:30 a.m. – 5 p.m.
Computer Lab Hours
Room 513
Mon. – Fri. 7:30 a.m. – 4 p.m.
*The Computer Lab and ACT Help Desk will be closed on 3/31 – 4/6 and 5/26 for holidays.
Departments
Customer Support Services
Customer Support Services is responsible for the day to day management of all FCNet accounts and related resources, ACT computer labs, Cisco phones, service request routing, and Software Installation Requests. They provide training, faculty/staff technical consultations, ensures instructional software compliance, coordination of the Help Desk, and is responsible for coordination of the campus security system and the licensing verification and approval of campus software installation requests. Customer Support also coordinates and staffs three campus open computer labs.
Desktop Services
Desktop Services manages the hardware and software specification, installation, configuration, and repair and maintenance of campus computers and media equipment. Additional services include computer inventory tracking, requisition support, and service request prioritization and tracking.
Software Development
Software Development works with campus organizations to acquire or develop efficient and cost effective enterprise solutions that meet instructional and administrative requirements. The team administers enterprise systems including: web space; cloud services; counseling & student support services; collaboration; database systems, and serves as the campus liaison with the college district’s Information Services department for campus data needs. Additional consultative, training, and integration services are provided.