Welcome!
Academic Computing Technologies (ACT) is a comprehensive service organization that supports Fullerton College faculty, students and staff through our Technical Support Services, Desktop Services, Systems Technology Services and Instructional Services.
- To submit a Service Incident or Request, please visit Service Requests
ACT is here to assist with your FCNet Support Services and the campus computing environment. To request an FCNet account, please click the account applications link. Top request forms for software installation, lab hours, network information, and lab aide utilities. This is the page to bookmark for information and updates on FCNet. If you have questions that aren’t answered by the information on these pages, please contact us and we will be glad to help you.
Knowledge Base
Academic Computing Technology maintains a knowledge base of articles, FAQs, policies, and other useful information in The Hive located at https://kb.fullcoll.edu/.
Office 365
Fullerton College provides access to Office 365, a web based service that includes a feature-rich set of tools for collaboration using Microsoft cloud-based products like Word, Excel, PowerPoint, OneDrive, SharePoint, Teams and cloud based email. Through our licensing agreement with Microsoft, currently enrolled students and employees can also download and install Microsoft Office Pro Plus, providing you with the latest Office applications on your home computer and mobile devices.
To access Office 365, visit https://o365.fullcoll.edu and sign-in using your FCNet email address and password.
Remote Work
ACT have started compiling a list of services and software available to our Fullerton College community to assist in Remote Work and Learning. You can view these resources on our Remote Work page.
Location
Fullerton College
Academic Computing Technologies (ACT)
321 E. Chapman Ave.
Building 500, Room 517
Fullerton, CA 92832
Phone: (714) 992-7111
Email: ACTHelpDesk@fullcoll.edu
For complete contact information (including hours of operation)
visit our contact page.
Departments within ACT
Customer Support Services
The Customer Support Services Team is responsible for the day to day management of all FCNet accounts and related resources, ACT computer labs, Cisco phones, service request routing, and Software Installation Requests. They provide training, faculty/staff technical consultations, ensures instructional software compliance, coordination of the Help Desk, and is responsible for coordination of the campus security system and the licensing verification and approval of campus software installation requests. Customer Support also coordinates and staffs three campus open computer labs.
Desktop Services
Desktop Services is responsible for the hardware and software specification, installation, configuration, and repair and maintenance of campus computers and media equipment. Additional services include computer inventory tracking, requisition support, and service request prioritization and tracking.
Network Services
Network Services administers the campus Network Infrastructure and Data Centers including: network and server operating systems; network, server, and application performance and security monitoring; Directory Services; internet access; wireless systems; Unified Communications, e-mail, messaging, voice over IP, fax over IP, printing; physical access control and video surveillance systems; switches, routers, firewalls, wireless access points, and related fiber and cabling.
Software Development
The Application Development Team works with campus organizations to acquire or develop efficient and cost effective enterprise solutions that meet instructional and administrative requirements. The team administers enterprise systems including: web space; cloud services; counseling & student support services; collaboration; database systems, and serves as the campus liaison with the college district’s Information Services department for campus data needs. Additional consultative, training, and integration services are provided.