Academic Computing Technologies (ACT) is a comprehensive service organization that supports Fullerton College faculty, students and staff through our Technical Support Services, Desktop Services, Systems Technology Services and Instructional Services. If you have any questions, please do not hesitate to call us at (714) 992-7019
Technical Support Services
The Technical Support Services Team (TSS) is responsible for the day to day management of all FCNet accounts including 20,000+ student, 1,400 faculty/staff FCNet accounts; and over 900 VoIP phone accounts. TSS provides training, faculty/staff technical consultations, coordination of the Help Desk, and is responsible for
coordination of the campus security system and the licensing verification and approval of campus software installation requests. Technical Support also coordinates and staffs six campus open computer labs. Follow the FCNet Technical Support Services link if you would like more information regarding the FCNet computer labs, Cisco phone documentation, Software Installation Requests, and FCNet accounts.
Desktop Services is responsible for the hardware and software specification, installation, configuration, and repair and maintenance of campus computers and media equipment. Additional services include computer inventory tracking; requisition support, and service request prioritization and tracking. Desktop Services supports over 1,500 computers, printers and related equipment.
Network Services administers the campus production network servers to include: network operating system(s) Internet access; network application packages; network monitoring software; network directory structures; e-mail servers; network equipment specification switch, router, and hub administration and maintenance; and, related fiber and cabling.
The Software Development Team works with campus organizations to produce efficient and cost effective solutions that meet instructional and administrative requirements. The team serves as the campus liaison with the college district's Information Services department for campus data needs. Additional consultative, training and, integration services are provided.