SERVICES
What We Do
Help Desk
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The Help Desk, also known as Customer Support Services, is the frontline support for Fullerton College’s IT needs. They manage FCNet accounts and related resources, ensuring smooth day-to-day operations. Their responsibilities include routing service requests, providing technical consultations to faculty and staff, ensuring compliance with instructional software, and coordinating campus security systems. Additionally, they help manage licensing verification, approve software installation requests, and oversee the operation of several campus open computer labs.
Desktop Repair
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Desktop Services at Fullerton College takes care of the physical and software aspects of campus computers and media equipment. They handle everything from specification and installation to configuration and maintenance. This team is responsible for ensuring that all campus computers are functioning optimally, tracking inventory, and supporting requisitions. Their expertise ensures that service requests are prioritized and tracked efficiently, contributing to the smooth functioning of desktop systems across campus.
Network Management
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Network Services plays a crucial role in maintaining Fullerton College’s network infrastructure and data centers. They oversee the operation of network and server operating systems, ensuring their performance and security. This includes monitoring network traffic, managing internet access and wireless systems, and administering communication services like email and messaging. Additionally, Network Services handles physical access control and video surveillance systems, managing switches, routers, firewalls, wireless access points, and related fiber and cabling to ensure a secure and reliable network environment.
Software Development
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The Software Development team collaborates with campus organizations to provide efficient and cost-effective enterprise solutions at Fullerton College. They acquire or develop software solutions that meet instructional and administrative needs, administering enterprise systems like web space and cloud services. This team serves as a liaison with the college district’s Information Services department, ensuring alignment with broader organizational goals. They also provide consultative services, training, and integration support, ensuring seamless adoption and utilization of software solutions across campus.
Training & Support
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Training efforts within Fullerton College’s IT department focus on empowering faculty, staff, and students with the skills necessary to leverage technology effectively. They provide training sessions on various IT tools and systems, ensuring that users are equipped to utilize technology to its fullest potential. Additionally, they offer development opportunities to enhance IT literacy and proficiency, enabling individuals to adapt to evolving technological landscapes and maximizing the benefits of IT resources available at the college.
Cyber Security
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Cyber Security is paramount in safeguarding Fullerton College’s digital assets and protecting against cyber threats. This entails implementing robust security measures to mitigate risks and ensure the confidentiality, integrity, and availability of sensitive information. Cyber Security is a full team effort as we monitor and respond to security incidents, conduct regular vulnerability assessments, and implement security protocols to safeguard network infrastructure and data.
Campus FcNet network account
Campus phone system
Problems with the network or Wifi
Requesting a new computer
Requesting media equipment
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Vivantio
Service Requests
Faculty+Staff,
After submitting your Service Request, expect to receive email notifications from ACT to keep you informed about its status.
You can utilize these updates to communicate with the designated member of the ACT Team by simply replying to the emails, allowing you to provide additional information or address any concerns related to your request.
Students
At ACT, we’re here to support you throughout your academic journey. Whether you need assistance with technical challenges or guidance on utilizing technology effectively, our dedicated team is ready to help. Your success is our priority!
Account Management (Password/Authentication Reset, etc.)
Borrowing: Laptops, HotSpots, etc.
Web Space Request (Must be enrolled in web authoring classes)
Students may request Web Space on the campus web for use with any web authoring classes they may be enrolled in. To request web space, please fill out the Web Hosting Request form available at https://forms.fullcoll.edu/act. For information about how to access your site, please see your instructor.
Faculty+Staff
We’re committed to providing comprehensive support for your technological needs. Whether you require assistance with IT resources, software tools, or training sessions, our team is here to ensure your success in delivering quality education. We’re dedicated to supporting your endeavors every step of the way!
Account Management (Account Creation, Account Retirement, etc.)
Remote Work Resources
Software Installation Request
F.A.Q.
Explore common queries about our computer labs, accessing your account abroad, Office 365 support, and Wi-Fi access – find quick answers here.
WiFi
Study Abroad
Training
Office 365
Computer Lab(s)
Contact Us
By Phone:
7:30 am to 5:00 pm Weekdays (Spring/Fall)
7:30 am to 4:00 pm Mon-Thu (Summer)
In Person:
7:30 am to 4:30 pm Weekdays (Spring/Fall)
7:30 am to 4:00 pm Mon-Thu (Summer)
*Closed for all major holidays.
Location
Room 517
Phone
(714) 992-71111
Admin. & Rec.
To check on your application status, gateway access, instructor add codes, if your account has been inactive for more than two years. These inquiries must first be solved with Admissions & Records. Please click ‘HERE‘ to be redirected.
BUS / CIS Div.
You may have reached the FC ACT page in error. If you need assistance with the Business & Computer Information Systems Division. Please click ‘HERE‘ to be redirected to that department.
Canvas (Distance Ed.)
For CANVAS troubleshoot, ACT may be able to assist with early triage issues. Most troubleshooting can be helped through the office of Distance Education. Click ‘HERE‘ to be redirected.
District IS (NOCCCD)
For in-depth issues with you Banner ID it is recommended to reach out the IS Help Desk directly at the district. Please, click ‘HERE‘ to be redirected.
Facilities Maint./Ops.
We partner very close with our Facilities/Maintenance and Operations team. M&O handles all service requests for: Carpentry, Custodial, Electrician, Keys/locksmith, HVAC (air conditioning and heating), Vector control (pests). If you think your requests may be more aligned with FM&O, please click ‘HERE‘ to be redirected.